Reach A Person

Stuck At Midnight Or Mid-Morning, Spinsy Casino Contact Answers Either Way

Reach our team by live chat, e-mail or phone, and someone answers around the clock, every day of the week.

Message Support Now Secured by TLS 1.3 encryption

Paid today

580,048 NZ$

2,262 Playing now

Licensed by the Malta Gaming Authority (MGA/B2C/991/2016) since 2016, with eCOGRA alternative dispute resolution

Average withdrawal time of 6 minutes, with up to NZ$80,000 per transaction and NZ$22M paid weekly

TLS 1.3 encryption safeguards your information, audited by iTech Labs and Gaming Laboratories International

Contact Routes

Three Ways Through To A Real Person

Pick the line that matches your question and skip the wrong queue entirely.

Need An Answer In Minutes?

Best for a bonus that never landed or a deposit that looks stuck. Live chat on the site typically answers in two minutes, day or night.

Open Chat

Your Documents Need Sending

Suits document checks, statements and anything needing a screenshot attached. Write to [email protected] and expect a reply within six hours.

Write To Us

A Withdrawal On Hold

Handy when a withdrawal is held up and you want it explained aloud. Call +64 9 803 1313 (NZST) and someone usually picks up inside five minutes.

Call Support

Local Details

Free To Call From Home, Licensed In Malta

One worry answered up front: the number is local, the hours are yours and the licence is real.

Getting Through

Local Phone+64 9 803 1313

Support Time ZoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who Watches

RegulatorMalta Gaming Authority, MGA/B2C/991/2016

Where To Get Help

Gambling HelpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-venue Exclusion Programme

A Complaint Heard Properly

From First Message To A Firm Answer

Every complaint starts with the support team and ends, if needed, with the Maltese regulator that licenses us.

Fewer Back-And-Forth Messages

By the time you write, put the facts in one message: what happened, the date, the amount and the reference number of the transaction involved.

Will I Get A Reference?

Within a working day you receive a ticket reference and a named reply, so nothing sits unseen and you can point back to it later.

Before You Ask For A Review

If the first answer misses the mark, ask for a review by a senior agent; complaints sent to [email protected] get a written decision in a set window.

Take Your Reference To The Regulator

Should the internal decision still leave you short, take your ticket reference to the Malta Gaming Authority, which supervises license MGA/B2C/991/2016.

Direct Lines

One Correct Address Beats Three Forwarded Ones

We keep each department on its own address so your message reaches the person handling it.

Your Account

General support and game questions[email protected]

Verification and KYC documents[email protected]

Money Matters

Deposits, withdrawals and refunds[email protected]

Everything Else

Complaints and escalations[email protected]

Privacy and personal data requests[email protected]

Business and partnership enquiries[email protected]

You're Stuck And Want One Reply

Line these up first and the first reply usually settles the question.

Your registration email address
The ticket or reference number
Date and time of the issue
Amount and payment method used
Screenshots of any error message

Seven Figures To Know

Answer Times And The Clock We Use

After a minute here you will know which channel answers quickest and when to expect a reply.

Live Chat

Live chat hoursAvailable around the clock

Chat first reply2 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+64 9 803 1313

Phone wait5 minutes

Free Help From People Who Know The Signs

Three independent New Zealand organisations help with gambling problems and take no stake in what you decide. They answer outside this site, and everything you tell them stays with them.

Problem Gambling Foundation of New Zealand. Offers free, confidential counselling and practical advice for anyone worried about their own betting or a family member's.

Gambling Helpline New Zealand. Runs a national helpline staffed by trained counsellors who listen first and then point you to local support.

Multi-venue Exclusion Programme. Lets one sign-up bar you from gambling venues across several sites, not just from one room or one town.

Before You Play

The Company Behind Spinsy Casino

Six lines here settle the question of who is accountable when something goes wrong.

Company

Legal nameSpinsy Casino Ltd.

Company numberC-75273 (Malta)

AddressLevel 4, Portomaso, Msida

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/991/2016

Write To

Support email[email protected]

Sorted Before You Ask

It's 2am And You Need Words In English

Most players fear they'll wait hours for a plain answer to a small question.

trustHow long until I get an answer in my own language?+

Support answers in English, German, Finnish and Norwegian. At busy times the first reply may come in English whatever language you used, then switch over. Say which language you prefer in your first message and the agent picks it up from there.

trustWhy was my problem closed without a real fix?+

Ask the agent to escalate the same chat or email thread to a supervisor, and say plainly what was missed. Nobody is fobbed off for asking twice. If the reply still lands wrong, the complaints desk takes it from there and works to a set process.

trustWhen do I get my data copy or deletion done?+

Send your request to [email protected] and say whether you want a copy or full deletion. A copy usually reaches you within a month of the request. Deletion is confirmed once any pending withdrawal and open checks are settled.

trustWhere does my ID check stand after I upload it?+

Checks typically wrap up in 31 hours from the moment all three documents land. Missing or blurry files are the usual hold-up, so re-send sharp images. You hear back either way, and nothing is left hanging silently.

trustCan I get help without telling them my password?+

Give the agent your full name, date of birth and the email address on your account. That is enough to find you. A password is never asked for, in any channel, so treat anyone who requests it as a stranger.

trustWhy is nobody at the desk at night?+

Someone is on hand every hour of every day, including public holidays and weekend nights. Live chat answers in about two minutes, phone in roughly five minutes, and email within six hours. A 3am question lands the same as a noon one.

trustWhy would a closed account suit me better than a limit?+

Ask through live chat or email, and confirm in writing that you want the account shut. Any balance is paid out to your own payment method first. Closing is final, though deposits are blocked at once if you ask for that sooner.