When you want to slow down

Wondering how responsible gambling works at Spinsy Casino?

Play starts at 18+, and every Spinsy Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a deposit limit

Licensed by the Malta Gaming Authority (MGA/B2C/991/2016) since 2016, with eCOGRA alternative dispute resolution

Protection basics

Before any limit, after any doubt

You will know the age rule, the licence behind the site, who to call and where to ask.

Minimum age18+

LicenceMalta Gaming Authority, MGA/B2C/991/2016

Helpline0800 654 655

Questions on limits[email protected]

Control centre

Limits and controls in every account

Because play here is entertainment with a cost, these controls sit in the account rather than in a conversation.

A cap on top-ups

Caps what you can add to your balance over a chosen stretch of time. Switch it on before a session, not after a loss, and the ceiling holds you back automatically.

End play at a set loss

Stops play when the amount lost reaches a point you have chosen in advance. Set it early in your account so your balance decides when a session ends.

A nudge on the clock

A quiet prompt that appears during play to tell you how long you have been sitting there. Turn it on if an evening tends to run past what you planned.

Choose a shorter break

Takes a break from the account when you want distance without closing it for good. Choose this when daily life needs your attention and play should wait.

What if a break is not enough?

Blocks access to your casino account for an extended stretch. Choose it if play has moved past a pastime and you want a firm gap before anything else.

Setting it up

Your limit in a few clicks

This walk-through covers the whole path from account settings to a limit you can see.

Where do settings live?

Sign in with your registration email address, then open the settings area of your account and check that your own details appear as expected.

How are limits grouped?

Inside settings, look for the limits section. It gathers every ceiling the account offers, so you do not have to hunt through separate pages.

Choosing a ceiling

Pick the limit that fits what you want to change, then read the field quietly. You are choosing a ceiling for future play rather than reacting to a result.

The saved ceiling line

Save the change, then return to the account overview and look for your limit shown there. Should it not appear, our team replies through live chat, email or phone.

Keeping play for adults, and relatives steady

Checking before any play. Entering the site means confirming you are 18+, and proof of identity and address is asked for before the first withdrawal. Anyone under 18 cannot hold an account here.

A filter on the shared device. On a shared laptop or phone, blocking software can keep gambling pages closed for everyone who uses it. Agree with your household which sites the filter covers, then let it run without exceptions.

Support for your household too. Sitting down to talk about money and late nights works better without blame, and the Gambling Helpline Aotearoa on 0800 654 655 answers at any hour. Its advisers speak with relatives as well as players.

Choose between a short break and a long stop

Before the pause, after the pause. A pause in the casino account keeps you out of play for a set stretch, and you pick the length yourself. You start it in the same settings area as your limits. While it runs, deposits and play stay closed, and your balance waits for you.

A stop that stays shut. Self-exclusion in the casino account shuts your access rather than resting it, and it cannot be undone early. Starting it takes one request in your account settings. Once it is on, you cannot play, deposit or claim anything, and the decision holds until the period you chose has passed.

Where exclusion actually happens. New Zealand has no national self-exclusion register, so the casino account is where you exclude yourself. That means the step is yours to start, and it covers play here. Anyone worried about a wider habit can also ring the Gambling Helpline Aotearoa, which answers around the clock.

People to call

Free and confidential support across the country

You will know which free service fits your situation and who it serves.

Gambling Helpline Aotearoa

One line answers day and night, free of charge, and it is there for both players and the people who live with them. Ringing it, or sending a free text, keeps what you say confidential. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling at no cost, with peer and cultural support, reaches players and their whānau through clinics around the country. You can ring or text during weekday hours and speak to someone who understands the pressure of gambling harm. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs an information site for anyone who gambles and for families watching someone they love. It sets out the signs of harm, practical tips and a finder for support close to where you live. safergambling.org.nz

Noticing early means an easier first step

Catching these signs early matters, because a limit or a pause set while things are calm is easier than one set after a hard week. Nothing here diagnoses you; a small change now is simply the first step.

Read through these and notice which ones sound like your recent play.

Spending more than you planned, again
Chasing a loss with a bigger deposit
Playing to escape a low mood
Borrowing money to keep playing
Hiding play from people close to you
Feeling restless when you cannot play
Ignoring work, sleep or family plans

Six things players ask

Straight answers on limits and breaks from play

Useful once you have seen the tools and want the practical detail before choosing.

Why is age checked before I can play?+

Identity and age are confirmed before an account is activated, so play stays with adults of 18 and over. That check is part of the operator duties that apply in this market, not a step a player can skip.

What does a short pause change in my account?+

A pause keeps the account and its history intact while barring play for the stretch you choose, and play returns automatically once it lifts. It suits a short break rather than a long absence.

Can I end a self-exclusion early once it starts?+

No. Self-exclusion runs for the whole period you picked and is not lifted early, so choose a length you can live with. Your account stays closed to play until that period finishes.

My brother plays too much, can I get advice for him?+

Yes. Gambling Helpline Aotearoa answers relatives as well as players, on 0800 654 655 around the clock, and a free text to 8006 also works. Advisers talk you through what helps without needing him to call first.

How do I close my Spinsy Casino account permanently?+

Write to [email protected] from your registered email address and ask for permanent closure. Support confirms the account is shut, and duplicate accounts are closed as a matter of course.

Are the deposit limits in the mobile version?+

Yes. The mobile version of the site carries the same limits area in your account, with the same caps and the same saving step. A ceiling chosen on a phone holds on a laptop too.